Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return costs will not be covered by Dina Lea

To start a return, you can contact us at baydinalea@gmail.com

Exceptions / non-returnable items

Crochet patterns, kits or custom products that are made to order cannot be returned.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.